diff --git a/app-modules/booking/src/Http/Controllers/BookingController.php b/app-modules/booking/src/Http/Controllers/BookingController.php
index 50488b4..ceab72e 100644
--- a/app-modules/booking/src/Http/Controllers/BookingController.php
+++ b/app-modules/booking/src/Http/Controllers/BookingController.php
@@ -16,6 +16,7 @@ use Modules\Booking\Http\Requests\StoreBookingRequest;
 use Modules\Booking\Http\Resources\BookingResource;
 use Modules\Booking\Models\Booking;
 use Modules\Payment\Enums\PaymentStatus;
+use Modules\Payment\Enums\RefundStatus;
 use Modules\Shared\Enums\VehicleOption;
 
 class BookingController extends Controller
@@ -24,7 +25,7 @@ class BookingController extends Controller
      * @var list<string>
      */
     private const EAGER_LOADS = [
-        'route', 'timeSlot', 'vehicleOptions', 'refunds',
+        'route', 'timeSlot', 'vehicleOptions',
         'linkedBooking.route.company', 'linkedBooking.route.fromDestination', 'linkedBooking.route.toDestination',
         'linkedBooking.timeSlot', 'linkedBooking.vehicleOptions',
     ];
@@ -34,6 +35,21 @@ class BookingController extends Controller
         private CancelBookingAction $cancelBookingAction,
     ) {}
 
+    /**
+     * Same relations as EAGER_LOADS, plus refunds constrained to completed
+     * only — a pending/failed attempt isn't something a customer/agent needs
+     * to see here; Filament's Refunds resource is where staff track those.
+     *
+     * @return array<int|string, string|\Closure>
+     */
+    private function eagerLoads(): array
+    {
+        return [
+            ...self::EAGER_LOADS,
+            'refunds' => fn ($query) => $query->where('status', RefundStatus::Completed),
+        ];
+    }
+
     public function index(Request $request): AnonymousResourceCollection
     {
         $openid = $request->attributes->get('fastapi_openid');
@@ -62,7 +78,7 @@ class BookingController extends Controller
             // return leg's full detail (including vehicle_options).
             ->where('is_return_leg', false)
             ->when($request->filled('booking_ref'), fn ($q) => $q->where('booking_ref', 'ilike', '%'.$request->string('booking_ref').'%'))
-            ->with(self::EAGER_LOADS)
+            ->with($this->eagerLoads())
             ->latest()
             ->paginate();
 
@@ -79,7 +95,7 @@ class BookingController extends Controller
             Gate::authorize('view', $booking);
         }
 
-        return new BookingResource($booking->load(self::EAGER_LOADS));
+        return new BookingResource($booking->load($this->eagerLoads()));
     }
 
     public function store(StoreBookingRequest $request): JsonResponse
@@ -145,7 +161,7 @@ class BookingController extends Controller
             returnSelections: $returnSelections,
         ));
 
-        return (new BookingResource($booking->load(self::EAGER_LOADS)))
+        return (new BookingResource($booking->load($this->eagerLoads())))
             ->response()
             ->setStatusCode(201);
     }
@@ -156,6 +172,6 @@ class BookingController extends Controller
 
         $this->cancelBookingAction->handle($booking, $request->user()?->id);
 
-        return new BookingResource($booking->load(self::EAGER_LOADS));
+        return new BookingResource($booking->load($this->eagerLoads()));
     }
 }
diff --git a/app-modules/booking/src/Http/Resources/BookingResource.php b/app-modules/booking/src/Http/Resources/BookingResource.php
index 990e23f..5131407 100644
--- a/app-modules/booking/src/Http/Resources/BookingResource.php
+++ b/app-modules/booking/src/Http/Resources/BookingResource.php
@@ -63,11 +63,15 @@ class BookingResource extends JsonResource
                 'label' => $this->timeSlot->label,
                 'time' => $this->timeSlot->time?->format('H:i'),
             ]),
-            // This leg's own refund attempts (cancellation, or any partial
+            // This leg's own settled refunds (cancellation, or any partial
             // refund) — not payment-level detail, just what a customer/agent
-            // needs to see: status, amount, and when it was requested/settled.
-            // Cancelling a pending_payment booking never creates one (no
-            // money moved yet — CancelBookingAction), so this stays empty.
+            // needs to see: amount, reason, and when it was requested/completed.
+            // BookingController's eager load constrains this to status
+            // completed only — a pending/failed attempt isn't customer-facing
+            // (Filament's Refunds resource is where staff track those), so
+            // `status` here is always "completed" in practice. Cancelling a
+            // pending_payment booking never creates a refund at all (no money
+            // moved yet — CancelBookingAction), so this stays empty too.
             'refunds' => $this->whenLoaded('refunds', fn () => $this->refunds->map(fn ($refund) => [
                 'id' => $refund->id,
                 'status' => $refund->status,
diff --git a/app-modules/booking/tests/Feature/BookingCancelApiTest.php b/app-modules/booking/tests/Feature/BookingCancelApiTest.php
index e916bab..616d5ca 100644
--- a/app-modules/booking/tests/Feature/BookingCancelApiTest.php
+++ b/app-modules/booking/tests/Feature/BookingCancelApiTest.php
@@ -115,6 +115,22 @@ test('cancelling a confirmed booking returns the refund it created', function ()
     expect($response->json('data.refunds.0.completed_at'))->not->toBeNull();
 });
 
+test('a pending or failed refund is not returned — only completed refunds are exposed', function () {
+    $booking = Booking::factory()->create(['user_id' => $this->owner->id, 'status' => BookingStatus::Cancelled, 'price' => 15000]);
+    $payment = Payment::factory()->completed()->create([
+        'booking_id' => $booking->id,
+        'gateway' => PaymentMethod::KbzMiniApp,
+        'amount' => 15000,
+    ]);
+    $booking->refunds()->create(['payment_id' => $payment->id, 'status' => RefundStatus::Pending, 'amount' => 15000, 'reason' => 'Booking cancellation']);
+    $booking->refunds()->create(['payment_id' => $payment->id, 'status' => RefundStatus::Failed, 'amount' => 15000, 'reason' => 'Booking cancellation']);
+
+    $this->withHeader('Authorization', "Bearer {$this->token}")
+        ->getJson("/api/v1/bookings/{$booking->booking_ref}")
+        ->assertSuccessful()
+        ->assertJsonPath('data.refunds', []);
+});
+
 test('cancelling a pending_payment booking returns an empty refunds list — no money moved yet', function () {
     $booking = Booking::factory()->create(['user_id' => $this->owner->id, 'status' => BookingStatus::PendingPayment]);